Terms and Conditions
Guest acknowledges and accepts these terms and conditions and those on any applicable online travel agency (OTA). Guest is responsible for sharing these terms with all persons who will use the property.
No Smoking: Any evidence of smoking inside the home will result in cleaning and mitigation charges with a minimum fee of $250. Outdoor smoking debris must be fully extinguished, picked up, and disposed of.
Check-in is after 4:00 PM (Eastern Time). Check-out is by 11:00 AM (Eastern Time).
Parking is allowed only in designated areas.
Maximum Occupancy: Limits vary by property and are strictly enforced. Children age 2 and under are free; all others count toward occupancy. Exceeding maximum occupancy may result in eviction without refund unless prior written approval has been granted at Guest Operator’s discretion and for additional consideration.
Falsified Reservations: Reservations made under false pretenses are null and void. Check-in will be denied and payments may be forfeited.
Rates: Pricing is unique to each property and may change without notice based on size, amenities, location, demand, and season. Cleaning fees, taxes, and reservation fees apply. Minimum night stays may be required.
Rental Payment: For website reservations, a 25% deposit is due at booking and the balance 90 days prior to arrival. Bookings made within 90 days of arrival are charged in full at booking. Balance payments may be made by credit card or personal check payable to ELITE EXPERIENCES. Returned checks incur a $75 processing fee plus tax (in addition to any fees from your financial institution).
Refunds: Neither Guest Operator nor Homeowner provides refunds for cancellations. Refunds related to cancellations (other than refundable damage deposits, less any damages) are governed by the applicable OTA policies.
Cancellations: OTA bookings follow the OTA’s cancellation policy. For direct bookings (website or phone), the policy is:
- $500 cancellation fee applies regardless of when the booking is cancelled.
- More than 90 days before check-in: Full refund minus $500.
- 30 to 90 days before check-in: 50% refund.
- Within 30 days of check-in: No refund.
Force Majeure: Guest Operator is not required to issue refunds if performance is hindered or prevented by unforeseen events outside the parties’ control, though requests may be considered case-by-case.
Pets: Only permitted in designated homes with payment of a pet fee and completion of a pet addendum, plus proof of valid license. Pets must be crated when left alone and all applicable pet laws must be followed. Evidence of pets in pet-prohibited properties may result in fines and/or eviction. Pets are not allowed on furniture. Owners must remove all pet hair, dirt, and waste prior to departure. Proof of licensing must be provided upon request.
Amenities: Property amenities (including electronics, devices, and appliances) are not guaranteed. Repairs will be attempted as soon as possible upon notice. No refunds or discounts are issued for amenity failures.
Damage/Maintenance: Report any damage or maintenance issues during your stay when they occur so repairs can be arranged prior to the next rental.
Housekeeping: The property is cleaned before arrival and after departure. Guests are responsible for basic cleaning during their stay and for leaving the unit in good condition at checkout. No daily maid service is provided.
Linens, Towels, and Supplies: Linens and towels are provided and must remain at the property. An initial supply of trash liners, paper towels, toilet paper, and soap is provided.
Property Furnishings: Each property is individually owned and furnished. Do not move furniture, take interior decor outside, or move items between properties. Locked owner closets/lockers are not included in the rental.
Community Rules: Many homes are in residential communities. Be respectful of neighbors and property. Vehicles must be parked in driveways (not on grassy areas or sidewalks). No excessive noise after 10:00 PM. After two warnings, eviction may be enforced by Guest Operator or law enforcement; all deposits, rents, and fees are forfeited. Trespass laws apply to the home and adjacent properties. Underage drinking and illegal drug use are prohibited and may result in immediate eviction and forfeiture of all payments.
Personal Property: Guest Operator and Property Owner are not responsible for theft, vandalism, or damage to personal property or items left after departure. When possible, left items may be shipped for a minimum $25 handling fee plus shipping costs.
Written Exceptions: Any exceptions to these policies must be approved in writing and signed by Guest Operator in advance.
Termination: This agreement terminates if the property becomes uninhabitable due to fire or casualty, or if the property is sold.
Disclaimer and Release of Liability: If the property has a pool and/or hot tub, Guest acknowledges inherent risks (including serious injury or death). No minors (under 18) may be in or near the pool without continuous adult supervision. Guest and invitees must use the pool safely. Guest assumes full responsibility for pool/hot tub use during the rental period and releases, holds harmless, and agrees to indemnify the owner, agents, and employees from all claims, injuries, damages, or causes of action arising from use of the rental property.
Attorney Fees: If Guest breaches or defaults under this agreement, Guest Operator may recover reasonable attorney fees, collection expenses, and court costs.
Governing Law and Venue: This agreement is governed by the laws of the Commonwealth of Pennsylvania. Venue is exclusive to the state courts in Perry County, Pennsylvania and the U.S. District Court for the Middle District of Pennsylvania. This lease is for short‑term rental; Pennsylvania’s Landlord–Tenant Act does not apply. The parties agree that any small court with territorial jurisdiction over the property may be used solely for eviction matters.
SMS Consent Communications
- Data Use: Phone numbers obtained for SMS consent will not be shared with third parties for marketing purposes.
- Types of SMS: Messages may relate to bookings, inquiries, reservations, and related questions or issues.
- Example Message: “Hello, thank you for contacting Elite Experience. How can we help you? Reply STOP to opt out at any time.” Message and data rates may apply. For assistance, text HELP. See our Privacy Policy and Terms and Conditions.
- Frequency: Up to 25 text messages daily across all users (message frequency may vary).
- Potential Fees: Your carrier may charge for messages sent or received; rates may vary domestically and internationally.
- Opt-In Method: Customers may verbally consent during a phone call initiated via our website. By consenting, you agree that message frequency may vary and that message and data rates may apply. Text HELP for help; text STOP to opt out. See the Privacy Policy on our website. Consent is not shared with third parties for marketing.
- Opt-Out: Reply STOP to any message to opt out at any time. To opt back in, reply START.
- Standard Disclosures: Message and data rates may apply. Message frequency may vary. You can opt out at any time by texting STOP. For assistance, text HELP or visit our website.